![]() ![]() So yeah, all the features talk actually brings us to the most sacred question - the question of pricing. ![]() But it’s designed so well that you really enjoy staying in their inbox and communicating with customers. Their help desk is a single inbox to handle customer requests, where your customer support agents can leave private notes for each other and automatically assign requests to the right people. It’s nice and convenient but not nearly as advanced as Zendesk. If I had to describe Intercom’s helpdesk, I would say it’s rather a complementary tool to their chat tools. Just like Zendesk, Intercom also offers its Operator bot, which will automatically suggest relevant articles to customers right in a chat widget. You can publish your knowledge base articles, divide them by categories, and integrate them with your messenger to accelerate the whole chat experience. ![]() The Help Center by Intercom is also a very efficient tool. Well, I must admit, the tool is gradually transforming from a platform for communicating with customers to a tool that helps you automate every aspect of your routine.Ĭomparing the Zendesk chat vs Intercom messenger is a no-brainer - Intercom wins hands down. The newly presented chatbot Fin is powered by ChatGPT technologies and apparently can solve up to 50% of all queries. What makes Intercom stand out from Zendesk are its chatbots and product tours. It’s highly customizable, too, so you can adjust it according to your website or product’s style. Intercom live chat is modern, smooth, and has many advanced features that other chat tools don’t. With Intercom, you can send targeted emails, push, and in-app messages based on relevant time or behavior triggers. Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool.Īlso, their in-app messaging functionality is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one). Now, their use cases comprise support, engagement, and conversion. Intercom was built as a business messenger in the first place. Zendesk is a great and robust support tool, but is Intercom a replacement for Zendesk in terms of functionality? Zendesk is a ticketing system before anything else, and its ticketing functionality is overwhelming in the best possible way. I’d like to concentrate on the following three core features where Zendesk truly shines: Help desk features
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